Senior System Engineer- REMOTE
Posted on: November 23, 2022
In our 'always on' world, we believe it's essential to have a
genuine connection with the work you do. How You'll help us connect
the world --- Act as operations subject matter expert on the
managed services solution offering including support of advanced
troubleshooting exercises as needed.
--- Performs a wide range of duties to support of Tier-1, Tier 2
and tier 3 NOC engineers with regards to installations, debugging,
maintenance, upgrades, and general support.
--- Develop MOPs and procedures for deploying/upgrading equipment,
which can be handed off to NOC staff for processing
--- Responsible for recommending upgrades to network elements to
address performance, security or functionality concerns, including
validating and testing prior to deployment in the field.
--- Works with solution architects to operationalize HW and SW
solutions that are part of the managed services offering as well as
--- Manage and proactively improve network monitoring tool
--- Work on trouble tickets to resolve any issues in a timely
--- Provide tier2 escalation support and successfully resolving
customer issues, escalating to application engineers as
--- Responsible for troubleshooting end to end network, platform or
customer connectivity issues
--- Ability to work independently.
--- Must be flexible for 24x7 rotational shifts, dependable and
able to multi-task with priority
--- Monitoring customer networks and respond to any critical
--- Escalate tickets to Telco vendors and following through to
--- Setup and provisioning of new remote customer installations.
Coordination with onsite local resources to ensure proper
connectivity and configuration
--- Configuration, shipment and installation of servers or network
equipment for new customer installations or RMA replacement
--- Remote hands services for datacenter services
--- Maintain documentation for all processes and procedures.
--- Develop playbooks and training processes to be used by NOC
Seek opportunities to automate manual processes or increase
efficiencies during new customer turn
--- up, provisioning, and automation. This includes advanced
--- Actively participate and lead troubleshooting escalations with
customers and deployment teams for support issues and
--- Responsible for deployment and enhancement of NOC to NOC and
B2B flows between CommScope and customer
--- Great communicator and customer facing relationship skills.
--- Effective communication in English - both spoken and written
--- Perform other duties as assigned. Required Skills: ---
--- 5+ years of complex LAN experience
--- 5+ years of large-scale WAN experience
--- One or more relevant certifications such as CCNA, CCNP, CCIE,
CCSA, CCSE, CCSM,JNCIA,JNCP etc.
--- Experience in network security a plus: Device Hardening,
IDS/IPS, SIEM, Firewalls, and IPsec, vulnerability assessment and
--- Knowledge of specific technical products and services in
Up-to-date knowledge of emerging tools and technologies
Possess excellent customer service and communication skills
Experience with incident management (e.g., restore service
immediately with workarounds, communicating and acting according to
urgency and process)
Familiarity with Process adherence (e.g., access control approvals,
Relevant experience in networking technologies to include TCP/IP,
BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing,
Switching, Load Balancing, p2p and pmp VPNs.
Experience in network protocol analyzers/sniffers such as
Working knowledge of circuits - P2P, Dark and Lit Fiber, MPLS, WAN,
Deep Experience in Linux networking and administration.
Systems monitoring software and services, such as syslog,
SolarWinds and Zabbix
You'll excite us if you have:
--- Wireless 802.11 AP's. Cisco wireless management technologies,
including WLC, ISE , NCS, and MSE, and Ruckus wireless management
technologies, including vSZ
--- Experience with network configuration management software such
as SolarWinds Network Configuration Manager (NCM) and developing
configuration templates and automation
--- Network services and traffic management systems, such as
RADIUS, SNMP, SSH, sFlow, and InMon
--- Connected infrastructure, including server operating systems,
storage, and external clouds
Why RUCKUS? CommScope is on a quest to deliver connectivity that
empowers how we live, work, and learn. Our employees push the
boundaries of communications technology that enables game-changing
discoveries like 5G, the Internet of Things, and gigabit speeds for
everyone, everywhere. With our unmatched expertise in copper,
fiber, and wireless infrastructure, our global clients rely on us
to outperform today and be ready for the needs of tomorrow.
Ruckus Networks builds and delivers purpose-driven networks that
perform in the demanding environments of the industries we serve.
Together with our network of trusted go-to-market partners, we
empower our customers to deliver exceptional experiences to the
guests, students, residents, citizens and employees who count on
them. If you want to grow your career alongside bright, passionate,
and caring people who strive to create what's next connect to your
future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people
with disabilities and veterans. If you are seeking an accommodation
for the application or interview process, please contact us to
submit your request at . You can also learn more about CommScope's
accommodation process and EEO policy at Req ID 73512
Keywords: CommScope, Garland , Senior System Engineer- REMOTE, Other , Garland, Texas
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