Account services specialist

Company: Gemini, Inc.
Location: Garland
Posted on: January 19, 2023

Job Description:

3.9 Quick Apply Full-time9 hours ago Full Job Description Gemini is currently seeking an Account Services Specialist to join our team in Liberty Lake, WA or Garland, TX. This is a 1st shift position, and the minimum starting pay is $18.00 per hour, taking experience into consideration. This is a great opportunity to work with a fun team and product high-quality products. Our ideal candidate has excellent written and verbal communication skills, and good attention to detail with openness and flexibility in their workday. Benefits start in less than 30 days! Would you like to become part of a company leading in its field of work? Do you value a family setting where individuals are heard and further developed toward their personal and professional goals? Here at Gemini, we know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Teamwork, Respect, Honesty, Curiosity, Stability, Stewardship, Customer Focus, and Diversity. As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees for more than 55 years. Purpose Statement To support the goals and vision of Gemini Incorporated by, answering inquiries, resolving problems, fulfilling requests, maintaining database and support company sales goals and objectives. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Review customer sales orders in a timely manner to determine best approach to proceed to production while meeting customer expectations and maintaining standard processes and guidelines. Possess the ability to negotiate with customers and make quick, logical decisions to settle on an outcome to collect funds while staying within guidelines. Resolve conflicts, clarify requirements, and negotiate resolutions with external customers. Contact customers through daily phone discussions, email, or fax correspondence to set up payment arrangements. Resolve issues or questions with customers concerning their account such as missing invoices, account credit inquiries, terms, down payments, credit card information, etc. Process credit card transactions and other electronic payments methods. Manage assigned territories of accounts by communicating and following up with customers to resolve outstanding account issues while providing necessary correspondence and direction as needed. Discuss unusual customer requests, outstanding issues, or demands with the Senior Account Services Specialist. Place customer accounts with outside collection agencies as needed. Perform other duties as assigned. Skills and Abilities Strong analytical problem-solving skills to be able to identify and resolve unique problems. Must be highly organized with the ability to perform multiple tasks and priorities. Ability to maintain confidential information. Excellent written and verbal communication skills, strong interpersonal skills. Ability to influence and adapt to continuous improvement driven change. Preferred Requirements Education & Experience High School Graduate/GED required Two-year degree in Accounting, Business or a similar degree preferred. 3+ years of cash applications, credit, and collections, and/or customer service experience. Computer literacy including MS Excel, Word, and Outlook proficiency Benefits Paid Time Off (Vacation, Holiday, and Sick Leave) Competitive Financial Compensation Tuition Reimbursement Wellness Reimbursement Profit Sharing Plan Traditional and Roth 401(k) Opportunity for Regular Pay Increases Productivity Cash Bonus Insurance (Health/Dental/Vision/Life) Short and Long-Term Disability Insurance Paid Parental Leave Paid Stewardship Day Use of Company Owned Resort in Hayward, WI This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; hr.dept@geminisignproducts.com or call (507) 263-3957 and ask for the Human Resources Representative assigned to the location of interest. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. Quick Apply

Keywords: Gemini, Inc., Garland , Account services specialist, Other , Garland, Texas