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Medical Practice Assistant-Garland Health Center

Company: Parkland Health and Hospital System (PHHS)
Location: Garland
Posted on: May 24, 2023

Job Description:

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.DisclaimerThe following job description is designed to indicate the general nature and level of work performed byemployees within this classification. It is not designed to contain or be interpreted as a comprehensiveinventory of all duties and responsibilities required of employees assigned to this job.Primary PurposeAccountable for providing patient centered care and operational support to the medical team to ensurean optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patientflow. Assists with patient data collection, performs select screenings and completes medical officefunctions relevant to area/assignment.Education* None.Experience* Must have three years of customer service experience, preferably in a medical/healthcare/healthinsurance setting.* Patient registration experience preferred.* Prefer completion of course work towards an accredited medical terminology.* Medical Office Assistant experience or training a plus.Skills or Special Abilities* Must be able to work collaboratively with colleagues to deliver patient/customer services thatexceeds patient expectations as evidenced by patient satisfaction scores.* Must be able to demonstrate competency required as applicable to specialty area.* Must have demonstrated communication skills to include above average verbal skills (heavy publiccontact) and written skills. Bilingual skills preferred.* Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.* Must have working knowledge of medical terminology.* Must be able to demonstrate basic clerical skills and working knowledge of standard officeequipment.* Must be detail oriented and have sharp analytical skills to resolve registration issues as related tomultiple groups including third-party payors, physicians, patients and the system.* Must be able to solve problems within the guidelines of established policies and procedures.* Must be able to adjust to multiple demands, shifting priorities and rapid change.* Virtual Care Only:* Must be able to work collaboratively and optimally with patients with serious health conditionsand barriers to care.* Must be able to recognize and escalate clinical decision making to appropriate team membersof the multidisciplinary team.* Must demonstrate strength in documenting within an electronic health record with ability toeffectively problem-solve when faced with decision-making challenges and escalate asappropriate.* Confident with technology, specifically electronic medical record, video encounters andcomputer applications.Responsibilities1. Proficiently performs patient service activities in coordination with clinical team, including but notlimited to:a. Ensures patient and family comfort, safety, privacy and confidentiality at all times.b. Adapts work methods to specifically accommodate the population-specific care needs (physical,psychosocial, cultural, age/developmental) of each patient.c. Greets patients and families making them feel welcome and wanted.d. Assists patients and families with directions, inquiries and information as requested. Ensuresneeds are addressed satisfactorily.e. Keeps patients and families informed of wait times and any other circumstances that mayimpact the visit.f. Stays cognizant of clinical/area needs to facilitate patient care and flow.g. Assess patient experience at the end of each visit to determine if patient needs were met.h. Virtual Care Only:i. Proactively outreaches patient utilizing motivational interviewing, demonstrating effectiveand caring communication to develop patient trust and establish and maintainrelationships to gather information, encourage patient self-interest in healthcare, andfollow up on patient established goals.ii. Assists patients and families with health system navigation, making appointments, patientadvocacy, determination of community resources to reduce barriers to care, and supportset-up and initiation of electronic communication modes (email, MyChart, etc.).2. Coordinates clinic/area activities and facilitates business processes according to standards.a. Performs pre-visit activities to gather patient information from internal and external service orentities to ensure information is available to the clinic team for the visit.b. Checks the patient into the clinic. Correctly identifies patient prior to performing tasks. Reviewsand updates patient account to ensure registration and coverage is current and complete.c. Confirms or verifies coverage as needed. Identifies and refers patients for financial counselingas appropriate.d. Performs upfront cash collections; receives, verifies and posts money transactions followingParkland cash management policies and procedures. All monies must be accounted for throughthe patient accounting system and/or point of sale system. Verifies and completes dailyreconciliations that ensure cash transactions are handled accurately and deposits made daily.e. Assists with the process of internal and external appointments, referrals and informationretrieval. Schedules appointments in accordance with clinical team directive and patientdesires/availability.f. Performs charge capture and charge reconciliation to ensure encounters are complete andclosed in a timely manner.g. Virtual Care Only:i. Collaborates with multidisciplinary team to improve patient access to care and reduceavoidable organization utilization.3. Documents (paper or electronic) completely, accurately, legibly and timely.a. Ensures applicable documentation is obtained for registration and patient visit. Providesexplanation for all requested forms to ensure patient understanding.b. Performs data entry/documentation of patient care intake information.c. Virtual Care Only:i. Performs data entry/documentation of patient encounter.4. Assists with maintenance of clinic supplies and equipment.a. Assists with stocking and inventory of supplies, as appropriate.b. Keeps appropriate persons informed of status of supplies and equipment.c. Completes requisition documentation for supplies, equipment and services, as applicable.5. Practices patient safety measures and in association with site leadership:a. Complies with proper hand hygiene (hand washing/hand sanitizer gel/foam use).b. Applies or practices proper infection control methods.c. Identifies, corrects and/or reports safety hazards at the time of discovery.d. Identifies and/or facilitates maintenance problems with equipment, initiates requests for workorder, and removes from patient care area, as appropriate.e. Informs Environmental Services when additional cleaning activities are needed.f. Virtual Care Only:i. Elevates critical incidents and information regarding any quality-of-care concerns tomultidisciplinary team.6. Participates in performance improvement and quality initiatives.a. Participates in the unit performance improvement initiatives.b. Meets expected performance quality measures as outlined for area(s) or responsibility.7. Based on operational need, may be required to perform role in an alternate Parkland location.Job Accountabilities1. Identifies ways to improve work processes and improve customer satisfaction. Makesrecommendations to supervisor, implements, and monitors results as appropriate in support ofthe overall goals of the department and Parkland.2. Stays abreast of the latest developments, advancements, and trends in the field by attendingseminars/workshops, reading professional journals, actively participating in professionalorganizations, and/or maintaining certification or licensure. Integrates knowledge gained intocurrent work practices.3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impactthe area. Develops effective internal controls designed to promote adherence with applicablelaws, accreditation agency requirements, and federal, state, and private health plans. Seeksadvice and guidance as needed to ensure proper understanding.Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.

Keywords: Parkland Health and Hospital System (PHHS), Garland , Medical Practice Assistant-Garland Health Center, Other , Garland, Texas

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