VDI Desktop Support Analyst 5747

Company: Business Centric Technology - An Avizion Technolog
Location: Garland
Posted on: February 23, 2021

Job Description:

BCT is currently searching for a Desktop Support/VDI Analyst for a contract opportunity in the DFW area that will be responsible for installing and maintaining personal computer software, hardware, peripherals, and other IT desktop solutions to support business operations. DESCRIPTION:

• Participate in engineering and operational activities related to designing, implementing, and supporting all desktop and application virtualization technology solutions that meet the needs of business operations.
• Install and maintain personal computer software and hardware in compliance with Company policies and procedures.
• Ensures employees comply with copyright laws as they pertain to software use.
• Installs and maintains network printers and multi-functional print devices to support the print requirements of employees.
• Receives and processes escalated calls.
• Continues to escalate calls of a complex nature to the designated level of responsibility.
• Trains and orients employees on the use of personal computer software and hardware, and related desktop peripheral devices.
• Troubleshoots personal computer software, hardware, and other related desktop peripheral devices.
• Coordinates with vendors to resolve technical problems with personal computer software and hardware, and related desktop peripheral devices.
• Works with the appropriate IT resources throughout the Company to recommend, define, and configure the appropriate hardware specifications, operating system settings, and software installations for personal computers.
• Ensures that the necessary software products (i.e.: security and encryption software, desktop automation tools, etc.) are installed on personal computers to meet the requirements for connection to Company network facilities.
• Coordinates and assists in maintaining an accurate inventory of all personal computer software and hardware.
• Keeps abreast of changes in programming languages, operating systems, utilities, application software, hardware, and computer system technology to ensure optimum results are achieved.
  REQUIREMENTS:
  • Requires Bachelor's degree in Computer Science, Information Technology, MIS, Business or related field and two years of related technical experience; or
  • Four years in desktop support or a similar role.
  • Experience supporting a large number of users (3000+).
  • VDI support experience and skills (Virtual desktop setups, increase disk space requests, new application requests, VDI access requests, security patch deployments).
  • Experience with an automated system for pushing out patches and software.
  • Experience in the computer imaging process.
  • Requires the ability to perform analyses involving ratios, percentages, and simple statistical methods.
  • Requires advanced knowledge of various software applications for creating documents, reports, and/or graphics.
  • Highly analytical and capable of troubleshooting complex network issues and articulating those issues to the customer.
  • Motivation to learn new technology as it emerges with strong customer service skills
  • Ability to mentor other technicians and improve both their and your skills
    Apply now on the link below or call for more details.

Keywords: Business Centric Technology - An Avizion Technolog, Garland , VDI Desktop Support Analyst 5747, Professions , Garland, Texas