Operational Risk Analyst
Company: LoanCare
Location: Garland
Posted on: February 22, 2021
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Job Description:
Are you ready to take your career to the next level? LoanCare,
one of the top providers in the mortgage services industry, seeks
an individual with a solid work history in the mortgage or real
estate industry, to join our team as an Operational Risk Analyst.
The ideal candidate will enjoy working with clients, both internal
and external; be detail oriented; and is driven to meet tight
deadlines in a fast paced environment. If you are ready for a
career and not just your next job, now is the time to join our team
and become a part of something big. A DAY IN THE LIFE In this role,
you will--- * Analyze root causes of operational exceptions and
support the development and completion of risk mitigation
strategies. * Support the completion of business unit-specific
risk/control self-assessments, annual assessment reviews, and
scenario analysis exercises. * Coordinate meetings with key
business unit partners to review and track improvement
recommendations resulting from operational exceptions. * Gather
operational risk-related data from internal or external resources
and conduct statistical analyses to quantify risk. * Review and
assess new processes or significant modifications to existing
processes and ensure the appropriate risk management oversight and
infrastructure exists to measure, monitor and control such risks. *
Collect and report on Key Risk Indicators (KRI's) and Key
Performance Indicators (KPIs); assist with development and analysis
of each as needed. WHO YOU ARE You possess --- * Operational risk
management experience in the financial sector * Prior experience
with process reviews, process mapping, identifying KRIs and
effective process controls. * Experience with risk/control
self-assessments and/or operational exception analyses. * Prior
experience in the mortgaging servicing sector, especially in the
Foreclosure, Bankruptcy, REO, Property Preservation, and loan
onboarding. * The ability to multitask in a fast paced environment.
* Strong analytical skills; advanced proficiency with Microsoft
Excel required. * Excellent organizational skills. * Strong verbal
and written communication skills. * Self-starter with initiative,
drive, and attention to detail. WHO WE ARE About us --- LoanCare, a
ServiceLink company, is a leading national provider of full service
subservicing and interim subservicing to the mortgage industry and
has offered its expertise and best practices in providing servicing
solutions for others since 1991. At the present time, LoanCare
subservices over 1 million loans in 50 states. LoanCare has a
seasoned loan servicing team with senior managers averaging nearly
30 years of experience in the mortgage and financial services
industry. LoanCare, its affiliates and subsidiaries, is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, disability, protected veteran status, national
origin, sexual orientation, gender identity or expression
(including transgender status), genetic information or any other
characteristic protected by applicable law. Essential functions are
the basic job duties that an employee must be able to perform, with
or without reasonable accommodation. DETAILED JOB DUTIES * Working
with and supporting the business units in the institutionalization
of the KRI and KPI framework * Assisting with the design and
development of the program components * Completing the daily
activities associated with the: * Completion of the Business Unit
Risk Assessments * Development of the Risk Mitigation Action Plans
* Performing detailed walkthroughs and process mapping identifying
significant risks and controls * Maintenance of Enterprise Risk
Management Risk Register * Reporting of the business unit's key
risk and control indicators * Support of the Business Unit Risk
Control Self-Assessment * Supporting the implementation of the
program's eGRC technology solution * Establishing on-going,
productive relationships with the assigned business unit management
* This position is a cross-functional role that requires
communication and team work with all other departments in LoanCare
* Independent thinker and can work with management in identifying
risks and controls pertaining to their processes -- All other
duties as assigned. MINIMUM QUALIFICATIONS * Bachelor's degree or
equivalent required * Preferred, previous experience at a Big Four
Professional Services Networks Employer (Ernst & Young, Deloitte &
Touche, KMPG and PricewaterhouseCoopers) * Possess 4+ years'
experience in mortgage servicing operations in both Default and
Core Servicing * Knowledge of managing data/technology processes,
or experience in risk mitigation within a bank or other financial
services environment. * Working knowledge of ad hoc reporting and
research analysis experience * Knowledge of federal, state, agency,
and insurer guidelines regulating to mortgage servicing * Working
knowledge of the Microsoft Office Suite, including Word, Excel,
Visio as well as experience with mortgage systems, such as
LoanSphere and MSP system as well as a loan document imaging system
* Attention to detail and strong organizational skills * Effective
verbal and written communication skills * Excellent problem
resolution skills * Professional and positive attitude WORK
CONDITIONS Working conditions are normal for an office environment.
Ability to attend work and be productive during normal business
hours and to work early, late or weekend hours as needed for
successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must
be able to perform, with or without reasonable accommodation.
ESSENTIAL FUNCTIONS Critical Thinking - Using logic and reasoning
to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems. Reading Comprehension -
Understanding written sentences and paragraphs in work related
documents. English Language - Knowledge of the structure and
content of the English language including the meaning and spelling
of words, rules of composition, and grammar. Speaking - Talking to
others to convey information effectively. Active Learning -
Understanding the implications of new information for both current
and future problem-solving and decision-making. Active Listening -
Giving full attention to what other people is saying, taking time
to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times.
Instructing - Teaching others how to do something. Judgment and
Decision Making - Considering the relative costs and benefits of
potential actions to choose the most appropriate one. Time
Management - Managing one's own time and the time of others.
Writing - Communicating effectively in writing as appropriate for
the needs of the audience. Complex Problem Solving - Identifying
complex problems and reviewing related information to develop and
evaluate options and implement solutions. Deductive Reasoning - The
ability to apply general rules to specific problems to produce
answers that make sense. Problem Sensitivity - The ability to tell
when something is wrong or is likely to go wrong. It does not
involve solving the problem, only recognizing there is a problem.
Written Comprehension - The ability to read and understand
information and ideas presented in writing. Inductive Reasoning -
The ability to combine pieces of information to form general rules
or conclusions (includes finding a relationship among seemingly
unrelated events). Information Ordering - The ability to arrange
things or actions in a certain order or pattern according to a
specific rule or set of rules (e.g., patterns of numbers, letters,
words, pictures, mathematical operations). Near Vision - The
ability to see details at close range (within a few feet of the
observer). Oral Comprehension - The ability to listen to and
understand information and ideas presented through spoken words and
sentences. Oral Expression - The ability to communicate information
and ideas in speaking so others will understand. Speech Recognition
- The ability to identify and understand the speech of another
person. Speech Clarity - The ability to speak clearly so others can
understand you. PHYSICAL DEMANDS Sitting up to 95% of time Walking
up to 5% of time Occasional standing, stooping, kneeling, crouching
and reaching EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates
and subsidiaries, is an Equal Opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, disability, protected veteran
status, national origin, sexual orientation, gender identity or
expression (including transgender status), genetic information or
any other characteristic protected by applicable law.
Keywords: LoanCare, Garland , Operational Risk Analyst, Professions , Garland, Texas
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