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Senior Support Consultant

Company: W Energy Software
Location: Garland
Posted on: February 24, 2021

Job Description:

Senior Support Consultant - Production Operations and Field Data Capture
Position Summary
As a Senior Support Consultant, you will play a critical role in ensuring our software lives up to its world-class reputation. You will support the development process, as new software is being created. Working as a Lead Support team member, you will assist with creating system documentation for W Energy Software's Production Operations/Field Data Capture suite that will benefit the clients, as well as our staff. You will have the opportunity to use troubleshooting skills to help solve client support issues. Our Client Support team members push our software to the limit, making sure it is efficient and intuitive; working side by side with our developers to create high quality software. In this position, you will be able to gain experience in the oil and gas industry; including economic, accounting and finance knowledge of the industry. You'll have the opportunity for rapid growth within a fast growing, high-tech, oil and gas software provider. You bring your intelligence, creativity and curiosity; we'll teach you the rest.
This position is remote or based at W Energy Software's headquarters in Tulsa, Oklahoma. You'll receive competitive benefits and have the opportunity to earn performance bonuses. W Energy Software's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others.
You will enjoy working in a flexible environment where mutual respect is a key ingredient. The team is supportive, very talented and is always encouraged to communicate ideas with the executive team. Our Support team is critical to our continued success and is appreciated as such.
Requirements

  • Bachelor's degree (engineering, computer science, accounting, finance, MIS or related fields.)
  • 1+ years of experience in Field Data Capture and Production Operations
  • Top-notch academics
  • Eligible to work in the U.S. without sponsorship
  • Well-developed oral and written communication skills
  • Proficient in use of Microsoft Office Suite
  • A drive to continue learning, specifically about the energy business and the W Energy Software
  • Effective problem-solving skills
  • Passion for customer service
  • Dependability and ability to manage/prioritize concurrent tasks
  • Some travel may be required
    Preferred
    • Experience with oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields
    • Previous experience creating user manuals, training documentation and interactive training materials for software applications
    • Experience providing software support and troubleshooting for software applications
    • Experience documenting issues into Pivotal system
    • Experience with creating SQL queries

Keywords: W Energy Software, Garland , Senior Support Consultant, Professions , Garland, Texas

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