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IT Operations Technical Analyst - Experienced

Company: Bodycote
Location: Garland
Posted on: January 16, 2022

Job Description:

Our people are the heart of our business. As the worlds largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists and technicians in the industry. Our staff are encouraged to develop their skills through professional career development and our in-house training resources.
Come start a career with Bodycote where you will provide support to the users of the North America infrastructure. In addition, you will:

  • Resolve incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
  • Assist in maintaining and monitoring our Windows Server 2008, VMWare, Citrix, SCCM 2012 and SCOM 2012 environments.
  • Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
  • Work with the problem management team to resolve issues and address corrective actions identified by our service improvement program.
  • Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
    We are seeking candidates with the following qualifications, experiences and skills:
    • This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder
    • Education Bachelors Degree preferred, but will consider work experience in lieu of degree
    • Knowledge and hands on experience of computer applications including Microsoft Office and databases is required
    • Minimum of 5 years of experience supporting a complex Windows based environment
    • Microsoft, VMware or Cisco Professional Certifications such as MCP, MCSE, VCP or CCNA or demonstrable experience in these areas
    • Strong technical background, especially covering Active Directory, Exchange, Mimecast, DNS, Terminal Services, Printing, SCCM / SCOM Administration
    • Strong Citrix Skills
    • Windows Server 2003 through 2012
    • Windows 7, Windows 10 Operating Systems
    • Good understanding of networking fundamentals (LAN, WAN, Switches)
    • Backup Technologies DPM 2010/2012, Redstor
    • SQL knowledge
    • Anti-Virus technologies
    • The ability to communicate with customers with a wide variety of IT experience is essential together with patience, understanding and responsibility for customers problems
    • Must have keen sense of urgency and be prepared to take responsibility for assigned incidents & requests
    • Must be willing to travel and to stay away from home as and when requested to suit customer requirements.
    • Must be tolerant and adaptable to change
      Bodycote has a longstanding commitment to provide a safe, quality-oriented and productive work environment and for these reasons all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.
      EOE/Minority/Female/Disabled/Veteranby Jobble

Keywords: Bodycote, Garland , IT Operations Technical Analyst - Experienced, Professions , Garland, Texas

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