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Application Support Analyst

Company: Ss&c Advent
Location: Garland
Posted on: January 16, 2022

Job Description:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job DescriptionSS&C Innovest seeks an Application Support Analyst to join its Unique Assets Operations team. Apply your cutting-edge skills to support a powerful suite of products serving the financial services industry.With offices in New York, Texas and California, SS&C Innovest specializes in trust, wealth management, payments, unique and hard-to-value assets, securities operations, and information systems.This position is responsible for managing and maintaining SS&C Innovests Unique Assets client relationships through issue research and resolution, release management, addressing client requests and providing application training.Duties and Responsibilities

  • Monitor case tracking software to address and route client issues in a timely manner
  • Respond to client inquires for assistance with Unique Asset products and systems
  • Install development patches and releases
  • Provide after-hours support on a rolling schedule
  • Research and document client issues and provide step-by-step directions to re-create in the issue tracking system
  • Provide on-site or web training of Unique Assets software products
  • Train and assist other Unique Assets personnel
  • Create and maintain Unique Assets documentation for each module for software training and online help manuals
  • Work with Development Team to ensure all scheduled items have been satisfactorily completed, including validating quality assurance testing, as needed
  • Work with the clients to ensure release testing is completed prior to installationRequired Experience, Skills and Qualifications:
    • Bachelors degree
    • Minimum five (5) years relevant work experience in software operations, unique assets accounting or related fields
    • Dynamic problem-solving skills
    • Strong interpersonal and communication skills, both written and verbal, and the ability to work effectively with a wide range of constituencies in a diverse community
    • Skilled in organizing resources and establishing priorities
    • Ability to analyze and interpret the needs of customers and offer appropriate solutions
    • Ability to develop and maintain recordkeeping systems and compliance procedures
    • SQL or other query language proficiency
    • Working knowledge of Microsoft Office ApplicationsA plus if you have:
      • Experience in Financial Services or Accounting
        Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination Jobble

Keywords: Ss&c Advent, Garland , Application Support Analyst, Professions , Garland, Texas

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