Preferred Product Analyst III (REMOTE)

Company: National General
Location: Garland
Posted on: May 14, 2022

Job Description:

Job Description

Primary Purpose:

Responsible for gathering and documenting business requirements for the development of new business systems and enhancements to existing systems. Become an expert in the business workflows and use of applications as well as existing system functionality. Seek positive outcomes by working closely with product management, product compliance, technology teams, operations, vendors, other departments and business resources to identify and implement solutions that support the business unit's goals.

Essential Duties and Responsibilities:

Business Process Analyst II

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Gather and document quality user requirements and create supporting documentation per established procedures (i.e. requirements, BRD)
Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables
Participate in requirement review meetings with IT and business partners to obtain sign-off
Provide training on functional documentation and/or procedures created
Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
Work with business and the development team to review and approve solutions/design ensuring transparency across the teams
Create and format tables that will be used for new state rollouts and enhancements
Work with test lead to define testing strategy and identify use cases
Participate in monitoring and approval of test results
Assist in User Acceptance Testing with business representatives when needed
Assist in developing training strategy and defining training requirements
Assist in rollout activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users
Complete production acceptance of change which includes end user participation and validation of successful implementation
Perform post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues
Perform post implementation review and contribute to identification of lessons learned
Participate in project meetings and publish meeting minutes
Provide project updates including identification of issues and risks
Provide support to Project Management group and other business units as directed
Prepare formal presentations, written reports and general project documents as deemed appropriate
Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards
Inform Management of any facts, events or information that may impact the success of a project or deliverable

Minimum Skills and Competencies:

Business Process Analyst II

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
2+ years of experience in the role of a business analyst or relevant business operations experience in a problem solving capacity
Ability to adhere to established Software Development Lifecycle methods
Ability to ensure all documentation is in order to facilitate audit requirements
Analytical, planning and problem solving skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Effective verbal and written communication skills
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Strong analytical skills with the ability to organize tasks and interact with development team
Ability to share knowledge and provide subject matter expertise within area of responsibility
Ability to escalate issues appropriately
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Must be able to work in a dynamic environment and manage competing priorities

Business Process Analyst III

All the above, and
4+ years of experience in the role of a business analyst or relevant business operations experience in a problem solving capacity

Desired Skills:

Business Process Analyst II
Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support
Experience in a business analyst role
Previous experience in an operational area performing QA testing or be a strong performer inquiring about system functionality
Previous experience in Insurance or Financial related industries
SQL Experience

Business Process Analyst III

All the above, and
Business analyst certification
Experienced working with Microsoft TFS, Quickbase and Sharepoint applications

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
Paid Training
Medical, Dental, Vision benefits
Wellness Programs
Life and Short/Long Term Disability Insurance
401k w/ Company Match
Company Paid Holidays & Generous Time-off policy
Employee Discount Program
Career Advancement and Development Opportunities
On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
On-site Fitness Center (Cleveland and Dallas offices)
Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Keywords: National General, Garland , Preferred Product Analyst III (REMOTE), Professions , Garland, Texas