Infrastructure Support Technician - Midwest Remote
Posted on: May 15, 2022
What's the Job?
The Manufacturing Infrastructure Support Technician position will
join a new team dedicated to develop, support, maintain and
troubleshoot problems related to the manufacturing IT / OT
environments across the Saint Gobain North American facilities.
This position will be responsible for regional implementation and
maintenance of an IT infrastructure in compliance with standards
developed by Saint Gobain Technology Services. The manufacturing IT
infrastructure can be unique to each plant and business requiring a
strong understanding of plant processes to avoid unnecessary
interruption or downtime. In this role, traditional IT
infrastructure skills will be leveraged to support OT and
manufacturing 4.0 initiatives.
Administration and Support of Local Resources
Support, manage, develop, implement and troubleshoot all local data
rooms remotely when possible and onsite as needed within a
Rack, stack and cable IT servers, storage and related
Install, configure and maintain IT systems and technologies
including but not limited to:
MS Windows workstation and servers. Red Hat Linux servers, Storage
appliances/SAN, Vmware. VEEAM, Veritas NetBackup, Lansweeper,
CyberX industrial network monitoring, Palo Alto firewall rulesets,
and HP/Aruba switches.
Track incidents using Service Now ITSM through completion and
Troubleshoot and resolve incidents. Ensure managed infrastructure
is monitored for uptime, capacity and utilization and proper
handling of service requests (major or minor changes), their
recording and the follow-up through implementation
Create, maintain and delete Active Directory user accounts and
related security groups.
Monitor resource usage and follow up on system performance and
Participate in the change management process (planning, follow-up,
approval) and incident management (technical escalation,
Perform routine disaster recovery testing.
Provide innovative ideas to the business in regards to Industrial
digital solutions through knowledge sharing and industry
Ensure that customer needs are taken into account in line with the
strategy defined by DSI Group.
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure
Resolve service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
Build sustainable relationships and trust with customer through
open and interactive communication.
Follow communication procedures, guidelines and policies.
Manufacturing IT Infrastructure Management
Consult with local and regional management in the design purchase
and implementation of IT systems for the manufacturing network.
Deliver infrastructure that follows SGTS standards and security
compliance requirements including the 28 Minimum Security Rules for
Industrial and Logistics Systems (28 MSRs).
Manage manufacturing IT assets through the entire systems
Upgrade and replace non-standard IT infrastructure hardware and
What do you bring?
Bachelor's degree (technical or business related) required.
5+ years applicable work experience within IT and/or technical
manufacturing experience is required.
Prior experience servicing internal customers in a large complex
organization is required.
Certification or equivalent experience in one or more of the
following technologies: VMware, Switching/Routing/Firewall,
In depth understanding of manufacturing processes and technology is
Will occasionally require working outside of normal business hours.
On-call availability 24/7 with cell phone coverage.
Saint-Gobain designs, manufactures and distributes materials and
solutions which are key ingredients in the wellbeing of each of us
and the future of all. They can be found everywhere in our living
places and our daily life: in buildings, transportation,
infrastructure and in many industrial applications. They provide
comfort, performance and safety while addressing the challenges of
sustainable construction, resource efficiency and climate
Saint-Gobain provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, gender, sexual orientation, gender identity
or expression, national origin, age, disability, genetic
information, marital status, amnesty, or status as a covered
veteran in accordance with applicable federal, state and local
laws. Saint-Gobain is an equal opportunity employer of individuals
with disabilities and supports the hiring of veterans.
Keywords: Saint-Gobain, Garland , Infrastructure Support Technician - Midwest Remote, Professions , Garland, Texas
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