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Salesforce Business Analyst - Remote

Company: ALTA IT Services, LLC
Location: Garland
Posted on: May 16, 2022

Job Description:

ALTA IT has a Contract to Hire position open for a Salesforce Business Analyst.
100% RemoteWill need to obtain a Public Trust
As a Salesforce Business Analyst you will be trusted to you will be trusted to maximize and optimize existing Salesforce applications. You will work hand-in-hand with stakeholders analyzing organization processes, converting business workflows into workflows and configure Salesforce to meet business needs. In this role, a typical day will include:

  • Designing Salesforce solutions, configuring Salesforce, creating, and refining complex data models, working with external integration, automating business process, and working on additional custom functionality to meet the business needs.
  • Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
  • Performing fit-gap analysis between Salesforce functionality and customer requirements.
  • Developing and documenting user stories and to-be process flows to support the design and development of Salesforce solutions.
  • Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
  • Breaking down roadmaps into epics and decompose into user stories.
  • Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.
  • Listing out risks and constraints in relation to identified requirement.
  • Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives.
  • Working with stakeholders and the project team to prioritize the backlog.
  • Documenting user stories and providing technical review and validation of requirements.
  • Supporting the collection and reporting of requirements related metrics.
  • Providing additional support and guidance to clients during the implementation phase, to include development of training resources.
  • Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.
  • May be asked to handle basic Salesforce administrative functions, including reports and dashboards, workflows, and other routine tasks. REQUIRED QUALIFICATIONS:
    • Bachelor's degree, preferably in Computer Science, Information Systems, Communications, or Computer Engineering, and/or equivalent experience.
    • 8+ years of experience capturing requirements and working with business processes/re-engineering in a system engineering or software application environment
    • 3+ years of hands-on experience as a Salesforce Business Analyst and/or Salesforce Consultant.
    • Hands-on experience working on the implementation of a new Salesforce instance or working on multiple large-scale projects in existing Salesforce instances.
    • 3+ years of experience using JIRA and Confluence
    • 3+ years of hands-on experience as a Salesforce Administrator.
    • Experience working in an Agile environment, such as Scrum or SAFe
    • Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years
    • US citizen or a Green Card holderPREFERRED QUALIFICATIONS:
      • Active Salesforce Administrator Certification and/or Salesforce Advanced Administrator Certification
      • Salesforce Service Cloud or Sales Cloud Certification
      • Certified SAFe Agilist, SAFe Practitioner and/or Scrum Master
      • 3+ years of experience writing Epics and User Stories to capture Salesforce requirements
      • Experience using MS SharePoint and MS Teams
      • Strong interpersonal skills to collaborate with customers and internal cross-functional teams
      • Self-motivated, well-organized, and strict attention to details
      • Superior written and oral communication skills
      • Ability to understand and manage customer expectations and software implementation methodology
      • Ability to prioritize and work on multiple projects at the same time
      • Excellent analytical skills, including the ability to integrate information from multiple sources
      • Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
      • Must have the capacity to understand the QA processes and work in the software environment

Keywords: ALTA IT Services, LLC, Garland , Salesforce Business Analyst - Remote, Professions , Garland, Texas

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