Remote Customer Service Representative - Group 2
Company: ADT Security Services
Location: Sachse
Posted on: April 9, 2021
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Job Description:
Company Overview: At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram. Why Choose ADT? At ADT
it's more than a job, it's a noble purpose that defines us. We are
the leading provider of electronic security, interactive home and
business automation and monitoring services for residences and
small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities. Major Responsibilities
We have an exceptional career opportunity for a Customer Care Agent
in the following states: Alabama, Arkansas, Florida, Georgia,
Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi,
Nebraska, North Carolina, North Dakota, Oklahoma, South Dakota,
Texas, Virginia, and Wyoming. As our customers' first point of
contact, you will be the friendly voice of ADT, providing an
excellent customer experience by troubleshooting their problems and
providing technical support. We will rely on you to listen to our
customers and use your deductive reasoning skills, technical
expertise, creativity and passion for helping to meet their needs -
and remind them that behind our great products is a focus on the
customer experience with accountable and collaborative team members
ready to help them. Compensation --- We compensate based on
experience.--- We offer pay differential during certain shifts,
based on business needs--- We realize there are sometimes in our
24/7 business that conditions change. We offer shift differential
amounts based on high volume times. A day in the life of a Customer
Service Agent can look like: --- Relaying important information
about their life-safety system and services, updating customer
accounts and solving billing questions.--- Providing technical
support and troubleshooting devices across ADT systems.--- Helping
customers understand the ADT noble purpose and providing customer
lifestyle solutions.--- Coaching, team meetings or 1:1 development
time to grow and develop your career at ADT. When you commit to
us-we commit to you. Our employees receive a comprehensive, full
benefits package that includes: --- Paid virtual training - some
in-person attendance may be required based on business needs.---
VDI training requirements:- Designated place to work from home-
High speed internet. DSL, Cable or Fiber internet service with the
ability to hardwire via ethernet from cable modem to your PC- At
least 25mbps to of internet to download and 15mbps to upload---
Full benefits on the 1st of the month after 30 days of
employment--- Casual, yet energetic and engaging work
environments--- Medical, Dental, Vision, 401(k) with employer
matching--- Paid vacation time (We all need to recharge)--- Tuition
reimbursement, employee referral bonuses--- Potential opportunities
to work from home based on business needs--- A culture of coaching,
development and career growth opportunities Knowledge, Skills and
Abilities We're looking for someone with results they are proud of
like: --- High school diploma or equivalent required--- Some
college credits; degree preferred--- Minimum of one (1) year of
customer service experience required--- Technical aptitude, problem
solving skills #cxoremote Equal Employment Opportunity: ADT LLC is
an Equal Employment Opportunity (EEO) employer. We are committed to
having a diverse and inclusive workforce and do our best to foster
a culture and environment where every employee feels valued. Our
goal is to serve our customers and help save lives. We can achieve
this goal when we have the best talent working in an environment
where employees feel included and recognized. Visit us online at
jobs.adt.com to learn more.
Keywords: ADT Security Services, Garland , Remote Customer Service Representative - Group 2, Sales , Sachse, Texas
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