Sales and Reservations Agent (Full Time)
Company: U-Haul
Location: Garland
Posted on: January 25, 2023
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Job Description:
Location:12215 Lyndon B Johnson Fwy, Garland, Texas 75041 United
States of AmericaPurpose of Job If you are self-motivated and enjoy
a fast-paced environment with the opportunity to perform and
sharpen your skills in customer sales and support, a job as a
U-Haul Sales & Reservations Agent may be for you. Sales and
Reservations Agents take back-to-back, incoming calls from
customers who need help with U-Haul products and services. Primary
duties include: Serving customers by quoting rental rates and
earning new business through sales and cross-selling.Providing
support to customers with existing business - making changes to
reservations, answering general questions, helping customers with
concerns, and taking storage payments.Our Sales & Reservations
Agent role may be a new career for you, but the initial education
period is mapped out. Our comprehensive, paid, four-week education
program is fast paced and hands on and will help to build upon your
skill set through continuous coaching and education. It includes
instructor-led class discussions, hands-on education, and
e-learning modules through our very own U-Haul University. The
instructor-led guidance will help you to support our customers
independently as you learn and begin performing some of your job
duties, including taking live calls with customers the first week.
Job Requirements We are currently seeking dedicated professionals
to work remotely (work from home) in customer sales and support
with the desire to work a full-time schedule. As a Sales &
Reservations Agent, you will work within defined guidelines,
including scripting and reading customer advisories, to facilitate
the reservation process for customers through needs-based, inbound
sales calls. Primary Responsibilities: Identifies and confirms the
customer's moving needs and finds needs-based solutions by matching
the available products or services with the customer's
needs.Recommends new or alternate products and services that might
be of interest to the customer, or cross-selling products and
services.Learn and sell the benefits of doing business with
U-Haul.Maintains a high level of customer service and satisfaction
and demonstrates commitment to quality through positive and upbeat
customer interactions.Minimum Experience: Up to one year of
customer service or sales experience.Strong interpersonal and
communication skills (clear speaking voice, excellent verbal
communication, and active listening skills).Ability to prioritize
and multi-task, including navigating through and using multiple
business applications.Successful completion of a job-related
assessment is required.Preferred Experience: One year of customer
contact experience in a needs-based sales environment.Experience in
a fast-paced contact center environment.6+ months experience
frequently communicating with customers by phone, e-mail, chat,
and/or face-to-face.Perks of joining the U-Haul Team! Compensation:
U-Haul offers Sales & Reservations Agents an hourly base pay of
$13.00 plus discretionary sales bonus, with the potential to earn
$17-20 per hour and the opportunity for base pay merit increases
based on performance. (Note: Hourly base pay rate may be higher,
depending on state or local minimum wage laws.) Benefits: At U-Haul
our full time Team Members enjoy benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), life
insurance, paid time off program with paid holidays, and various
wellness programs. Additionally, our career path planning and
continuing education assists employees with their professional
goals. U-Haul Offers: Full Medical CoveragePrescription plansDental
& Vision PlansRegistered Dietitian ProgramGym Reimbursement
ProgramWeight WatchersVirtual Doctors' VisitsCareer
stabilityOpportunities for advancementValuable on-the-job
trainingTuition reimbursement programFree online courses for
personal and professional development at U-Haul University
-Business travel insuranceYou Matter Employee Assistance
ProgramPaid holidays, vacation, and sick daysEmployee Stock
Ownership Plan (ESOP)401(k) Savings PlanLife insuranceCritical
Illness/Group Accident24-hour physician available for kidsMetLaw
Legal programMetLife auto and home insuranceMindset App
ProgramDiscounts on cell phone plans, hotels, and moreLifeLock
Identity TheftSavvy consumer wellness programs - from health care
tips to financial wellnessDave Ramsey's SmartDollar ProgramU-Haul
Federal Credit UnionScheduling Requirements: Available to work
between 2PM - 12AM AZ TIMENote: Shifts are 8 working hours during
the above timeframe.Work at least one weekend day per week.Working
holidays are required in order to provide support for our customers
year-round. There is an incentive to volunteer for this, otherwise
you may be scheduled to meet the Team and business needs.The
following is required to work from home: You must have a quiet,
private work area.Dependent and child-care arrangements must be
made as if you were working in-person at a U-Haul facility. This
position does not allow flexibility to be on-call care for others
during work hours.All work duties, including initial education,
must be performed at your home address.If you want to switch or
substitute computers at any time, Manager approval is required.The
following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified, if
interviewed. Additional requirements may apply. Computer
Specifications: Windows 10 or 118GB of RAM/memory or
higherProcessor must have CPU benchmark score of 2,000 or
higherAdditional Hardware:Webcam (external or built in is ok)USB
headset (wired)Internet speeds: Ping under 10010mb download5mb
uploadThe following is not permitted due to compatibility,
performance, security, or other concerns: MAC Operating
SystemsMobile hot-spot, tethering, satellite Internet, or
similar.Using a Proxy server or third-party network.Computer stick
or similar device.Rental, rent-to-own, or public
computer/laptop.Working in a public place or using public
Internet.Unsecure Wi-Fi / Wi-Fi not managed by the Team
Member.Running non-work-related programs while working.Having any
other anti-virus installed/in use on your computer while working
other than the Company provided anti-virus.U-Haul Holding Company,
and its family of companies including U-Haul International, Inc.
("U-Haul"), continually strives to create a culture of health and
wellness. Consistent with applicable state law, U-Haul will not
hire or re-hire individuals who use nicotine products. The states
in which U-Haul will decline to hire nicotine users are: Alabama,
Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii,
Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska,
Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.
U-Haul has observed this hiring practice since February 1, 2020 as
part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for
employment will be considered without regard to race, color,
religion, sex, national origin, physical or mental disability,
veteran status, or any other basis protected by applicable federal,
provincial, state or local law. Individual accommodations are
available on requests for applicants taking part in all aspects of
the selection process. Information obtained during this process
will only be shared on a need to know basis.
Keywords: U-Haul, Garland , Sales and Reservations Agent (Full Time), Sales , Garland, Texas
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